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SN0054651-00 F 7-1
7 Troubleshooting
Problems can occur when installing and using SANsurfer FC HBA Manager. This
section provides troubleshooting information, including:
“Troubleshooting Tools” on page 7-1
“Troubleshooting Problems and Solutions” on page 7-3
“Verifying that the Adapter Driver is Installed” on page 7-10
“Verifying that qlremote is Installed and Running” on page 7-12
“Tracing SANsurfer FC HBA Manager and Agent Activity (Debug)” on
page 7-14, as directed by your authorized service provider
Troubleshooting Tools
The following sections explain how to use the Windows event log, Linux
messages file, Solaris messages file, and SANsurfer FC HBA Manager to solve
hardware problems.
Windows Event Log
The Windows event log is the main source of information for device driver
problems and events. Device drivers usually indicate only status by logging
events in the system event Log. SANsurfer FC HBA Manager agents also use the
Application Event Log to report service errors, and so on.
For more information, see the SANsurfer FC HBA Manager Application Help.
NOTE:
The qlremote agent refers to the SANsurfer FC HBA Manager server agent
(SANsurfer FC Windows agent, SANsurfer FC Linux agent, SANsurfer FC
Solaris agent, SANsurfer FC NetWare 5/6.x agent, or SANsurfer FC Mac OS
X agent) with which the SANsurfer FC HBA Manager user interface (client)
connects to manage QLogic QLA2xxx FC adapters.
- SANsurfer FC HBA Manager 1
- User’s Guide 1
- Document Revision History 2
- Table of Contents 5
- 5 Getting Started 6
- List of Figures 8
- List of Tables 9
- What’s in this Guide 11
- Intended Audience 12
- Related Materials 12
- Documentation Conventions 13
- License Agreements 14
- Technical Support 14
- Contact Information 15
- 1 SANsurfer FC HBA 17
- Features 18
- SN0054651-00 F 1-3 19
- Advanced Features 20
- 2 System Overview 21
- System Overview 22
- Configurations 22
- 2-2 SN0054651-00 F 22
- Simple Failover Configuration 23
- SAN or Cluster Configuration 24
- SN0054651-00 F 2-5 25
- Installation Checklist 26
- Step 2: Install the Hardware 29
- 2-10 SN0054651-00 F 30
- SN0054651-00 F 2-11 31
- Macintosh Basic Parameters 32
- SN0054651-00 F 2-13 33
- 2-14 SN0054651-00 F 34
- 3 System Requirements 35
- Software Requirements 36
- System Requirements 37
- SN0054651-00 F 3-3 37
- Supported QLogic Adapters 38
- 4 Installing SANsurfer FC 39
- Installation Options 40
- Installation Instructions 41
- Initial Installation 42
- 4-4 SN0054651-00 F 42
- SANsurfer FC HBA Manager: 42
- SN0054651-00 F 4-5 43
- 4-6 SN0054651-00 F 44
- SN0054651-00 F 4-7 45
- 4-8 SN0054651-00 F 46
- SN0054651-00 F 4-9 47
- 4-10 SN0054651-00 F 48
- SN0054651-00 F 4-11 49
- 4-12 SN0054651-00 F 50
- SN0054651-00 F 4-13 51
- 4-14 SN0054651-00 F 52
- SN0054651-00 F 4-15 53
- 4-16 SN0054651-00 F 54
- SN0054651-00 F 4-17 55
- SN0054651-00 F 4-19 57
- 4-20 SN0054651-00 F 58
- SN0054651-00 F 4-21 59
- 4-22 SN0054651-00 F 60
- SN0054651-00 F 4-23 61
- 4-24 SN0054651-00 F 62
- SN0054651-00 F 4-25 63
- Uninstalling SANsurfer 64
- SN0054651-00 F 4-27 65
- ./SANsurferUninstaller 65
- 2. Click Next to continue 66
- SN0054651-00 F 4-29 67
- 4-30 SN0054651-00 F 68
- SN0054651-00 F 4-31 69
- 4-32 SN0054651-00 F 70
- Figure 5-1 SANsurfer Icon 72
- SN0054651-00 F 5-3 73
- Macintosh CLI) 74
- Toolbar Buttons 77
- Host Icons and Text 79
- Adapter Icons and Text 79
- Adapter Port Icons and Text 80
- Device Icons and Text 81
- Getting Help 82
- Viewing the Help System 83
- Specifying the Help Browser 84
- SN0054651-00 F 5-15 85
- 5-16 SN0054651-00 F 86
- Figure 5-5 Security Page 87
- 5-18 SN0054651-00 F 88
- SN0054651-00 F 5-19 89
- 5-20 SN0054651-00 F 90
- SN0054651-00 F 5-21 91
- 5-22 SN0054651-00 F 92
- SN0054651-00 F 5-23 93
- 5-24 SN0054651-00 F 94
- SN0054651-00 F 5-25 95
- 5-26 SN0054651-00 F 96
- SN0054651-00 F 5-27 97
- 5-28 SN0054651-00 F 98
- SN0054651-00 F 5-29 99
- Getting Started 100
- 5-30 SN0054651-00 F 100
- SN0054651-00 F 5-31 101
- 5-32 SN0054651-00 F 102
- 6 Performing Diagnostics 103
- Performing Diagnostics 104
- 6-2 SN0054651-00 F 104
- SN0054651-00 F 6-3 105
- SN0054651-00 F 6-5 107
- Running the Loopback Test 108
- SN0054651-00 F 6-7 109
- General Page 110
- Diagnostic Data 111
- Details Page 112
- 7 Troubleshooting 113
- Linux Messages File 114
- Solaris Messages File 115
- Installation Issues 116
- FC/CNA HBA tree 119
- Problem Cause and Solution 119
- Functional Issues 120
- Figure 7-1 Windows: Services 124
- Activity (Debug) 126
- (See Figure 7-3.) 127
- Troubleshooting 129
- SN0054651-00 F 7-17 129
- 7-18 SN0054651-00 F 130
- SN0054651-00 F 7-21 133
- 7-22 SN0054651-00 F 134
- A Frequently Asked Questions 135
- Frequently Asked Questions 136
- A-2 SN0054651-00 F 136
- B Shortcut Keys 137
- Press To 138
- Glossary 139
- Glossary-2 SN0054651-00 F 140
- SN0054651-00 F Glossary-3 141
- Glossary-4 SN0054651-00 F 142
- SN0054651-00 F Glossary-5 143
- Service Level Agreement 143
- (SLA) that 143
- Glossary-6 SN0054651-00 F 144
- SN0054651-00 F Index-1 145
- Index-2 SN0054651-00 F 146
- SN0054651-00 F Index-3 147
- Index-4 SN0054651-00 F 148
- SN0054651-00 F Index-5 149
- Index-6 SN0054651-00 F 150
- SN0054651-00 F Index-7 151
- Index-8 SN0054651-00 F 152
- SN0054651-00 F 1 155
- 2 SN0054651-00 F 156
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